Frequently Asked Questions
ck11 Q&A Centre
Deposits, withdrawals, bonuses, KYC verification, casino games, and cricket betting — whatever questions you have about ck11, you'll find all the answers here in one place.
New players often have many questions before or while playing at ck11. Which deposit method should you use, how do bonuses work, when is identity verification required — this page provides direct and detailed answers to all of those questions. The answers are organised into five categories, so go straight to the section you need. If you can't find the answer here, reach out to our 24/7 live chat or email.
All Questions & Answers
Deposits
Deposits are usually credited instantly. If it still hasn't appeared after a few minutes, note the transaction ID from your bKash, Nagad, or Rocket app and contact live chat. Most issues are resolved within minutes. Bank transfers may take a little longer — reach out with your payment slip.
ck11 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking options are the fastest. For bank transfers, Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount is ৳300 for every method.
The minimum deposit at ck11 is the same across all payment methods — just ৳300. Whether you use bKash or bank transfer, depositing at least ৳300 will add balance to your account. For withdrawals, the minimum amount is ৳800.
Log in to ck11, go to the deposit page, and select bKash. Send money to the designated ck11 number, copy the transaction ID, paste it into the field on the page, and confirm. Remember — without the correct reference, your deposit may be delayed. If you run into any issues, contact live chat.
ck11 does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small service charge according to their own terms. That fee is shown in the respective app — ck11 has no control over it.
Casino & Table Games
ck11 table games are available at low, medium, and high stake levels. Low-limit tables are ideal for new players, while experienced players can place larger bets at high-limit tables. The limits for each table are displayed in that table's interface, so check before you place a bet.
Teen Patti is a popular South Asian card game — played with three cards, where the player with the best hand wins. Andar Bahar is even simpler: one card is placed on the table, and you bet on whether the next card will land on the 'Andar' (inside) or 'Bahar' (outside) side. Both are available with live dealers at ck11 Casino. Start with a small bet to get the feel of it.
Roulette features a spinning wheel with numbered slots. You place bets on one or more numbers, a colour (red/black), or odd/even. The dealer releases a ball, and whichever slot it lands in is the winning number. European roulette has one zero (0), while American roulette has two (0 and 00). Live roulette tables are available at ck11 at all times.
In live dealer games, a real dealer runs the game from a studio in front of a camera. You watch it in real time on your screen and place your bets within the allotted time. It feels much more like a real casino than a standard digital game. ck11 offers live tables from several providers including Evolution Gaming and Ezugi.
Yes, ck11's live casino is fully mobile-friendly. Open the site in any browser on your Android or iOS smartphone, log in, and head to the live casino section. For the best video quality, use a stable internet connection — Wi-Fi or a strong 4G connection works best.
Identity Verification (KYC)
ck11 typically requests identity verification before your first large withdrawal or after a certain transaction volume on your account. It's a security measure to ensure no one else is using your account. Submitting your documents on time means your withdrawal won't be delayed.
ck11 uses SSL encryption to keep all data secure. Uploaded documents are used solely for the verification process and are not shared with third parties. See our privacy policy for full details. If you have any concerns, feel free to ask our support team directly.
The KYC process serves two main purposes: first, to confirm that only you are operating your account; and second, to ensure that minors cannot access the platform. ck11 is for users aged 21 and above only. It is essential for maintaining fair play and a safe environment.
Yes, it must. The name registered on your ck11 account must match the name on the bKash, Nagad, or bank account you use for withdrawals. If the names don't match, your withdrawal may be held up. Make sure you enter your correct name at the time of registration.
Responsible Gambling
Cooling-off is a feature that lets you pause your account for a set period — useful for taking a break from stress or frustration. Self-exclusion is longer-term: on your own request, your account is locked for a specified duration. Both options are available at ck11; just contact support to activate either one.
Some common signs: spending more than your budget, chasing losses with more bets, being unable to stop playing, withdrawing from family or work, and borrowing money to gamble. If you notice these signs, take a break and visit our responsible gambling page for support information.
ck11 is for users aged 21 and above only. Young people's brains are still developing, which makes gambling particularly harmful for them. If there is any doubt about a user's age, ck11 may request documents at any time and reserves the right to close the account if proof cannot be provided.
Yes, you can set your own daily, weekly, or monthly deposit limit. It's an effective way to gamble responsibly — it reduces the chance of spending beyond your budget. To set or change a limit, contact us via live chat or email at [email protected].
Cricket Betting
Decimal odds are straightforward — just multiply your stake by the odds. For example: if the odds are 2.50 and you bet ৳1,000, you'll receive ৳2,500 if you win (including your original ৳1,000). The higher the odds, the lower the chance of winning, but the bigger the reward. Odds below 1 indicate a near-certain outcome but a smaller return.
If a match is abandoned due to rain or any other reason with no result, the stake is generally refunded — this is called a "Void" bet. However, if a result is determined using the DLS method, it is treated as a valid outcome and bets are settled accordingly. The exact rules are set out in ck11's terms and conditions.
ck11 offers a wide range of cricket betting markets. Some popular ones include: match winner (which team will win), toss winner, runs at first wicket, top run scorer, total runs (Over/Under), and runs in a specific over. Detailed markets are available for major tournaments including BPL, IPL, and the T20 World Cup.
Yes, live in-play betting is available at ck11. Odds change with every ball during a match, creating extra opportunities for experienced bettors. For example, if a wicket falls during the powerplay in a Bangladesh vs India match, the odds shift in the very next moment. The ability to make quick decisions is a real advantage here.
Bets are generally settled shortly after the official result of the match is announced, and any winnings are added to your account. If there's a delay, contact support. For cricket matches involving DLS or other special circumstances, settlement may take a little longer — full details are in the terms and conditions.
Still have questions? We're here to help
Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat — at the bottom corner of the site