ck11's Privacy Policy

Welcome to the ck11 platform. This Privacy Policy ("Policy") explains how ck11 ("we", "us") collects, uses, stores, and protects the personal information of our users ("you", "your"). By using our website, mobile site, or any of our services, you are considered to have accepted the terms of this Policy.

We treat your privacy with the highest priority and use the most up-to-date technology to protect your information. This Policy may be updated from time to time, so we advise you to read it regularly.

1 Information We Collect

We may collect various types of information when you register and use services on ck11. This information falls into two main categories.

1.1 Information You Provide Directly

When you create an account or use our services, we may collect the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• Bank account details, bKash, Nagad, Rocket, or Upay number (for transactions)
• A copy of your national ID card or passport for identity verification
• Residential address

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address, browser type, and operating system
• Device identifier information
• Login time, pages visited, and platform usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2 Purpose of Data Collection

ck11 uses your information only for specific and legitimate purposes. The reasons we collect and use your information are:

2.1 Account Management and Verification

We need some basic information to create, verify, and manage your account. This ensures that only genuine and eligible users — that is, those aged 21 or older — can participate on our platform.

2.2 Payment Processing

We use payment-related information to correctly process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Service Improvement

We analyze your usage patterns to make our platform more refined and user-friendly.

2.4 Security and Fraud Prevention

Information is used to protect your account and our platform from unauthorized access, fraud, and other security risks.

2.5 Legal Compliance

Under applicable laws and regulations, we may be required to maintain certain records and provide information upon request from regulatory authorities.

2.6 Customer Support

Your information is used to resolve your questions and issues through our 24/7 live chat and email support.

3 Information Sharing and Disclosure

ck11 never sells your personal information to third parties. However, some information may be shared in the following circumstances:

3.1 Service Partners

Our payment processors, technology providers, and other essential service providers may receive only the information necessary to complete their designated tasks. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Requirements

Information may be disclosed in accordance with a valid order from a competent court or law enforcement authority. In such cases, we provide only the information specifically requested.

3.3 Fraud and Abuse Prevention

In cases of serious fraud or online abuse, limited information may be shared with relevant authorities or payment providers.

4 Data Security Measures

ck11 uses industry-standard security technology to protect your information. The key components of our security measures are:

• SSL Encryption: All our data transmissions are encrypted using SSL/TLS protocols, which protects your information from being intercepted by third parties.
• Secure Servers: Your data is stored on high-security servers with multiple layers of protection to prevent unauthorized access.
• Access Control: Only authorized staff can access your information for specific purposes, and this access is strictly monitored.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Two-Factor Authentication: An additional verification layer is applied for important account activities.

Nevertheless, no data transmission over the internet is completely secure. While we make every effort to protect your information, we cannot guarantee absolute security. You can also contribute to the security of your account by keeping your password confidential and using a strong password.

5 Cookie Policy

The ck11 website uses cookies and similar technologies. A cookie is a small data file stored on your browser or device.

5.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the website, such as maintaining your login session.
• Functionality Cookies: These help remember your preferences and settings, such as your language preference.
• Analytics Cookies: These help us understand how users are using our website so we can improve our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some website features to not work properly.

6 Data Retention Period

We retain your personal information only for as long as it is necessary or required to fulfill legal obligations.

• Account information: For the duration the account is active and for the applicable legal period after it is closed
• Transaction records: For a specified number of years as required by law
• Customer support communications: For a reasonable period after the issue is resolved
• Marketing preferences: Until you opt out

Once the retention period ends, we delete or anonymize your information using secure methods.

7 Your Rights

You have some important rights regarding your personal information. ck11 respects and upholds these rights:

7.1 Right to Access Information

You may request to know what information we hold about you. We are obliged to inform you within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Withdraw from Marketing Communications

You may request to opt out of promotional communications at any time.

8 Protection of Minors

ck11 strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that someone under the age of 21 has opened an account, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has created an account on our platform, please contact us.

9 Third-Party Website Links

Our platform may occasionally reference third-party websites. These external sites have their own privacy policies, and ck11 is not responsible for their content or privacy practices.

We recommend that you read the privacy policy of any third-party website before using it.

10 Policy Changes

ck11 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Post a clear notice on the website
• Notify you via your registered email or mobile
• Clearly state the effective date of the new policy

If you continue to use our platform after any changes, it will be considered that you have agreed to the updated policy. We therefore encourage you to visit this page regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any disputes relating to this Policy will be resolved in the relevant jurisdiction.

We are always committed to treating our users fairly and transparently. You can contact us directly with any concerns or issues, and we are ready to offer our full cooperation.